No WD Backup. It says the installation is complete, but the application does not show up on my system tray. It connects but just for a seconds and I've also tested in on a windows laptop and it recognizes it but it doesn't show up like you said. It might be the case that the USB cable is faulty. My WD "My Passport Ultra" is not showing up on my computer or in my devices Hello, I recently got a new work laptop and plugged in my external hard drive. Score 3. My model is My Passport Ultra WBBKD, which is a supported model. I don't know what reasons have made the drive not responding, and neither I know any solutions. The driver does not install and I cannot find it under disk management. Method 2: Change USB cable. mjhudson123 October 23, 2017, 2:21pm #1. Yes I have school stuffs in there Report. Comments: So there is a firmware update for the drive to solve this! WD Software & Downloads. You can face WD My Passport not showing up Windows 10 problem if the driver software of your hard drive is outdated. How to fix WD My Passport Ultra not showing up or being detected 1. WD Portable Drives. This problem may occur due to a number of different reasons. The cable may be faulty or the device drivers may not be installed correctly. Hi all. Step 2: Plug the WD my passport Ultra into another port and check f your computer detects it or not. Yes No. Its a My Passport Ultra. In the next section, you will get the solutions that will help you to solve WD My Passport not showing up Windows 10. I even see the button to eject the device, but I cannot find any option to select the drive and contents there in. My passport wont let me show up in file explorer but the computer knows its there as it when i go to the corner to safely remove usb it is there for removing and it lets me do it ok any help would be a appreciated i have a passport ultra and i works fine the light stays on all the time. First, try connecting My Passport Ultra to the desktop or laptop with an alternative USB cable. I've changed the USB port but it still not working. WD my passport ultra 2TB is not showing up on explorer.. Was this answer helpful? "My 1TB WD external hard drive is not working on my Windows 10 PC and I can do nothing to the drive since it fails to show up in This PC. Connect the Drive With Alternative USB Cable. The drive would light up and would show signs of ‘connecting’, the drive would be present in device manager, but the computer would not recognize the drive. That a partial insertion of the USB plug would make the difference. I have a WD My Passport portable USB hard drive which one of my computers can't detect when plugged in. R2D2_WD Posts 3606 Registration date … I've saved quite a lot of important files inside the drive. Cancel. I must be missing something. My brand new Passport Ultra is no longer showing up as a drive under MY COMPUTER. WD External Drives. Under Western Digital, I only have WD Drive Utilities, WD Quick View and WD Security. If you are still unable to detect it, follow the next steps. It is no where to be found. WD Passport Ultra is detected, but I can't access the files. Fix: WD My Passport Ultra not detected. If you have already checked your USB port and all the ports are not recognizing the WD my passport Ultra, you can try changing the USB cable. My PC is recognizing the hard drive as a device, but I’m unable to access any of the data that’s stored on the device. Why doesn’t my W10 systems recognize WD Backup? If so, changing the cable will probably fix the issue. When I go to Devices and printers I do see it there and all details show the device is working properly. Thanks, Gary Clearly a strange issue! The drive works fine on my other computer. If somehow the USB controller driver gets corrupted then you can even get this issue. It doesn't show up in My computer, Device Manage or Disk Management. if that helps. The only way to get the device recognized is to reboot the computer with it connected, enter BIOS (and do nothing), and reboot again. I have three years of pictures and files that are not backed up. 2017, 2:21pm # 1 not working only have WD drive Utilities, WD Quick View and Security! Have a WD My Passport not showing up Windows 10 Devices and printers I do n't know reasons... Show the device is working properly but I ca n't access the files for the.... Not responding, and neither I know any solutions and all details show the device drivers may not be correctly. 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